The job, step by step
A repair in Ware that cannot wait.
Some punctures in Ware carry a clock. A worker due at the Park Road gatehouse finds a screw in the tread before leaving Kingshill, a student needs to reach the Ware campus of Hertford Regional College, or a parent in Great Amwell has children to drop at school. If that screw is lodged centrally and the car remained on the Kingshill drive rather than being driven soft, a mend on the spot keeps the day going.
Tell the call handler what time you need the car. Where the diary allows, the fitter's day is rearranged around the repair, you hear an honest estimate of when the van will reach SG12 along the A10, and it sets off. Off comes the tyre, the hole is checked against BS AU 159, and a patch-plug is fitted from inside. If the damage is outside those limits, you hear the replacement cost before deciding.
Other services from the same Brent Cross team: new tyres fitted in Ware and wheel balancing in Ware.