Terms and Conditions.

Last updated: 14 October 2026

These terms explain how Rescue Tyres LTD ("we", "us", "our") provides mobile tyre services and what you can expect from us. Please read them before you ask us to carry out any work. If you are a consumer, nothing in these terms affects your statutory rights.

1. About us

Rescue Tyres LTD is a company registered in England and Wales (company number 15075776). Our registered office is Unit G, 41 Warwick Road, Solihull, B92 7HS. We run our mobile service from one base at Unit 9 Adrian Avenue, Brent Cross, London NW2 1LX. The base is a depot, not a walk-in garage.

You can contact us by phone or WhatsApp on 07473 720871 or by email at rescuetyresltd@outlook.com.

2. Who these terms apply to

• Consumers. You are a consumer if you are an individual using our services wholly or mainly for purposes outside your trade, business, craft or profession.
• Business customers. Some sections work differently for business customers. Where they do, we say so.
• Booking for someone else. If you contact us about a vehicle that belongs to someone else, such as a family member or your employer, you confirm that you have their permission to arrange the work.

3. Our services

We supply and fit new budget and premium tyres, repair punctures, remove locking wheel nuts, replace burst and broken tyres, and attend emergency and out-of-hours callouts. We come to a location you choose within the areas we cover, such as your home, your workplace or a safe and legal place at the roadside.

All work depends on our availability, on the vehicle being in a safe and legal place to work, and on our technician's assessment when they reach the vehicle.

If we give you an idea of when we expect to reach you, it is an estimate based on the distance from our base and the jobs already booked, and is not guaranteed. Traffic, weather, road closures and other jobs can all affect it.

4. Enquiries and bookings

• You can contact us by phone, WhatsApp, email or through the forms on our website.
• Nothing is payable to make an enquiry, and sending an enquiry does not commit you to anything.
• A form submitted on our website is a request for us to contact you. It is not a confirmed booking.
• A booking is confirmed, and a contract is formed between us, when we have agreed the work and the price with you and you have told us you want to go ahead. We will confirm the key details of your booking to you in writing, for example by text message, WhatsApp or email.
• We may decline an enquiry, for example if the location is outside the areas we cover, if we have no availability, if we cannot source a suitable tyre or if the location is not safe to work in. If we decline, nothing is payable.

5. Quotes and price confirmation

• The price depends on your tyre size, the tyre brand and option you choose, the work needed and where the vehicle is. The price is the same at any hour: there is no extra charge for evenings, nights, weekends or bank holidays.
• We confirm the price with you before we carry out any chargeable work. The confirmed price covers the work we have described to you, including coming out to you.
• Our price is based on the information you give us. If the tyre size, vehicle details or description of the problem turn out to be different, we will explain what has changed and confirm a new price before we continue. You can decide not to go ahead.
• If our technician finds that further work is needed, for example because a puncture cannot be safely repaired, we will explain why and confirm the price for that work first. We will not carry out additional chargeable work without your agreement.
• If we discover that we have made an obvious error in a price, we will tell you before the work is carried out and you can choose whether to go ahead at the correct price.

6. Payment

• We tell you on the call, before you book, how and when payment is taken and whether anything is payable before the work starts. Any balance is taken once the work is complete.
• We accept payment by cash and by card.
• If you need a receipt or invoice, ask our technician or contact us.
• If work is stopped part way through at your request, or you cancel under your statutory rights after asking us to start, section 7 explains what, if anything, is payable.

7. Cancellations

If you change your mind before we set off

Please let us know as soon as you can by phone, WhatsApp or email. If we have not set off and have not carried out any work, nothing is payable.

If you cancel once we are on our way

When we confirm your booking, we will tell you whether anything would be payable if you cancel after we have set off. We will never ask you to pay more than the law allows, and your statutory cancellation rights below always apply.

Your statutory right to cancel (consumers)

If you are a consumer and you arranged the work with us at a distance (by phone, WhatsApp, email or through our website) or away from business premises (for example at your vehicle), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 usually give you the right to cancel within 14 days without giving a reason.

• Services only. The cancellation period ends 14 days after the day the contract was made.
• Where the booking includes new tyres. The cancellation period ends 14 days after the day the tyres come into your physical possession, which is usually the day we fit them.
• Asking us to start straight away. Work is often booked to take place within the 14-day cancellation period, including urgent work arranged when you first contact us. We will only start within the cancellation period if you expressly ask us to. Where the agreement is made at your vehicle, we will ask you to confirm that request in writing, for example by text message, WhatsApp or on a job sheet.
• Cancelling after work has started. If you ask us to start within the cancellation period and then cancel before the work is finished, you will have to pay a proportionate amount for the service we have provided up to the time you tell us you are cancelling.
• Once the work is finished. If you asked us to start within the cancellation period and acknowledged that you would lose your right to cancel once the service was fully performed, you can no longer cancel the service after we have completed it.
• Urgent repairs. If you specifically asked us to visit to carry out urgent repairs or maintenance, the right to cancel does not apply to that urgent work. It does still apply to any additional services, and to any goods other than replacement parts necessarily used in carrying out the urgent work.
• Tyres that have been used. If you cancel in respect of tyres we have supplied, we may reduce your refund to reflect any reduction in their value caused by handling or use beyond what was necessary to establish their nature, characteristics and functioning, for example if the vehicle has been driven on them. We will agree with you how the tyres are to be returned.

How to cancel. Tell us clearly that you wish to cancel by phone, WhatsApp or email using the details in section 18, or by post to our registered office, Unit G, 41 Warwick Road, Solihull, B92 7HS. You can use the model cancellation form if you prefer, and we will send it to you on request, but you do not have to.

Refunds. If you have paid anything that is due back to you, we will refund it without undue delay and within the time limits set by the Regulations, using the same payment method you used unless we agree otherwise with you.

These statutory cancellation rights do not apply to business customers.

If we need to cancel or rearrange

We may need to cancel or rearrange a booking, for example if the location is unsafe, a suitable tyre is not available, the vehicle cannot be reached, or because of an event outside our control. We will let you know as soon as we reasonably can. Nothing is payable for work we have not carried out.

8. When a tyre cannot be repaired

We repair punctures to the British Standard BS AU 159. A proper repair means taking the wheel off and removing the tyre from the rim so that it can be inspected from the inside. Not every tyre can be repaired. For example, a repair may not be possible where:

• the damage is in the sidewall or shoulder of the tyre, or is outside the area or larger than the size the standard allows;
• the tyre has been driven on while flat or badly underinflated and has internal damage;
• the tyre has previous repairs that would overlap or sit too close to the new damage;
• it is a run-flat or other specialist tyre that the manufacturer does not approve for repair in the circumstances;
• the tread is below the legal minimum depth, or the tyre has other damage that makes it unsafe or illegal to use; or
• tyre sealant has been used and prevents a proper inspection or repair.

The decision on whether a repair is safe rests with our technician, and we will not carry out a repair we believe is unsafe, even if asked. If a tyre cannot be repaired, we will explain why and confirm the price of a replacement before fitting one. You are free to decline. Before we start, we will tell you whether anything is payable if you decide not to go ahead after the tyre has been inspected. If we advise you that a tyre is unsafe, please do not drive on it.

9. Your responsibilities

• Accurate information. Give us accurate details of the vehicle, the tyre size, exactly where the vehicle is, what has happened, whether the tyre has been driven on while flat and whether any sealant has been used.
• A safe and legal location. The vehicle must be somewhere it is legal to stop and safe for us to work, away from moving traffic, on reasonably firm and level ground with space around the wheel. We do not work on motorway hard shoulders, slip roads, refuges or emergency areas, or anywhere else our technician considers unsafe.
• If you are on a motorway. Follow the Highway Code and get yourself to a place of safety. If the vehicle cannot be driven, contact your breakdown provider or National Highways, or call 999 if you are in danger. Once the vehicle is somewhere safe and legal away from the motorway, we can come to you.
• Permission to be there. If the vehicle is on private land, such as a workplace or a car park, make sure we are allowed to carry out the work there.
• Locking wheel nut key. If your wheels have locking wheel nuts, have the key available and tell us where it is. If the key is lost or damaged, tell us when you contact us. Removing a locking wheel nut without the key is a separate service, and we will confirm the price before we start. We may ask for evidence that you own the vehicle or are authorised to have the work done.
• Access to the vehicle. Be with the vehicle, or make sure the keys and the vehicle are available to us at the agreed time and that you can be reached by phone.
• Existing problems. Tell us about anything that could affect the work, such as existing damage to the wheel, seized or damaged wheel nuts, aftermarket wheels or a tyre pressure warning light.
• Aftercare. Follow any advice our technician gives you after the work, such as checking your tyre pressures.

10. Access, safety and refusing work

The safety of you, other road users and our team comes first. Our technician may decline to start, or may stop, any work if:

• the location is unsafe or it is not legal to work there;
• traffic, weather, lighting or ground conditions make it unsafe to work;
• the vehicle cannot be reached or cannot be safely raised;
• wheel nuts, bolts, studs or locking nuts are seized or damaged and removing them carries a risk of further damage (in which case we will explain the risk and ask how you want to proceed before we continue);
• we cannot confirm that the person asking for the work is authorised to arrange it; or
• our team is subjected to abusive or threatening behaviour.

If we are unable to carry out the work, we will explain why. You will not be charged for work we have not carried out. If the reason is that the information we were given was inaccurate or the vehicle could not be reached, we may ask you to pay a reasonable amount for the callout, but only if we told you about this when we confirmed the booking.

11. Tyres and warranty

• New tyres carry the manufacturer's warranty. If you think a tyre has a manufacturing defect, contact us and we will explain how to make a claim. Any manufacturer's warranty is in addition to your statutory rights and does not replace them.
• Tyres we supply must be of satisfactory quality, fit for purpose and as described. We fit them with reasonable care and skill, and if we fit a tyre incorrectly, the tyre is treated as not conforming to the contract.
• Normal wear, and damage that happens after fitting (for example from potholes, kerbs, sharp objects or running a tyre at the wrong pressure), is not a fault in the tyre or in our work.

12. Our responsibility to you and your statutory rights

If you are a consumer

Under the Consumer Rights Act 2015 we must carry out our services with reasonable care and skill, and the tyres we supply must be of satisfactory quality, fit for purpose and as described. Information we give you about the service that you take into account when deciding to go ahead also forms part of our contract.

• If our work is not carried out with reasonable care and skill, you can ask us to put it right within a reasonable time and without significant inconvenience to you, at no cost. If that is not possible, you may be entitled to a price reduction, which can in some cases be a full refund.
• If a tyre we supply is faulty, you may be entitled to reject it for a refund within 30 days. After that, or if you prefer, you can ask for a repair or replacement. If that does not fix the problem, you may be entitled to a price reduction or to reject the tyre. If a fault appears within six months, it is presumed to have been there when the tyre was supplied unless we can show otherwise.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Our services are provided for domestic and private use, so if you use the vehicle for business purposes we are not responsible for loss of profit, loss of business or business interruption.

If you think we have caused damage to your vehicle or property, please tell us as soon as possible, ideally before our technician leaves, so that we can look at it with you.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of anyone working for us, for fraud or fraudulent misrepresentation, and for breach of your statutory rights.

We hold public liability insurance for our mobile work.

If you are a business customer

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law. Subject to that, we are not liable for loss of profits, sales, business, revenue or goodwill, or for any indirect or consequential loss, and our total liability arising from any booking is limited to the price paid for the work that gave rise to the claim.

13. Complaints

If you are unhappy with anything we have done, please tell us so that we can put it right. You can find out how to raise a complaint, what to include and how we deal with it in our complaints procedure. Making a complaint does not affect your statutory rights.

14. Events outside our control

We are not responsible for delays or failure to carry out work caused by events outside our reasonable control, such as severe weather, road closures, accidents and traffic incidents, or shortages in tyre supply. If this happens, we will contact you as soon as we reasonably can. You can cancel the booking, and nothing is payable for work we have not carried out.

15. Your personal information

We use your personal information only as set out in our privacy policy. Our cookie policy explains the cookies that may be set when you use our website.

16. Other important terms

• The version of these terms that applies to your booking is the one published on our website when the booking was confirmed. We may update these terms from time to time, and the date at the top of this page shows when they last changed.
• If a court decides that any part of these terms is invalid or unenforceable, the rest of the terms will continue to apply.
• This contract is between you and us. No other person has any right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
• If we do not insist straight away that you do something you are required to do under these terms, it does not stop us from doing so later.

17. Governing law

These terms are governed by the law of England and Wales. If you are a consumer, you can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can bring proceedings in either the Scottish or the English courts, and if you live in Northern Ireland, in either the Northern Irish or the English courts. If you are a business customer, the courts of England and Wales have exclusive jurisdiction.

18. Company details and contact

Rescue Tyres LTD
Registered in England and Wales, company number 15075776
Registered office (postal address for notices, including cancellations): Unit G, 41 Warwick Road, Solihull, B92 7HS
Operating base: Unit 9 Adrian Avenue, Brent Cross, London NW2 1LX
Phone and WhatsApp: 07473 720871
Email: rescuetyresltd@outlook.com