Privacy Policy

Last updated: 1 June 2026

This Privacy Policy explains how Rescue Tyres LTD ("we", "us", "our") collects, uses and protects your personal information when you use our website or our mobile tyre fitting service. We are committed to handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What information we collect

When you contact us or request a quote or booking through our website, we collect:

• Your name — so we know who we are speaking to.
• Your phone number — so we can call you back to confirm and arrange your callout.
• Your email address — where you provide it on our booking form.
• Details of your enquiry — such as your location, vehicle and tyre information, and a description of what you need.

We also collect limited technical information automatically (such as your IP address and browser type) through standard web logs and any cookies described in our Cookie Policy.

2. How we use your information

We use your personal data to:

• Respond to your enquiry and provide a quote;
• Arrange, carry out and confirm your mobile tyre fitting or repair;
• Take payment of any deposit and the balance for your booking;
• Contact you about your booking, including by phone, text, email or WhatsApp;
• Keep records for our accounts, and to meet our legal obligations.

3. Our legal basis for processing

We rely on the following lawful bases under UK GDPR:

• Contract — to take the steps you ask for before entering into, and to perform, our service agreement with you.
• Legitimate interests — to respond to enquiries and run our business efficiently.
• Legal obligation — to keep financial and tax records.
• Consent — where you opt in to any marketing (you can withdraw this at any time).

4. How we share your information

We do not sell your personal data. We share it only where necessary with:

• Web3Forms, the service that delivers our website form submissions to us by email;
• Our email and payment providers, who process data on our behalf;
• Tyre suppliers, only as needed to source the correct tyres for your booking;
• Authorities or advisers, where we are required to by law.

5. How long we keep your data

We keep enquiry details only as long as needed to deal with your request and for our legitimate business records. Where a booking is completed, we retain related financial records for at least six years to meet HMRC requirements. After that, we securely delete or anonymise your data.

6. Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these rights, email rescuetyresltd@outlook.com.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

7. Cookies

Our website uses a small number of cookies, including those set by an embedded Google Map. Please see our Cookie Policy for details.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.

9. Contact us

Rescue Tyres LTD · Unit G, 41 Warwick Road, Solihull, B92 7HS
Phone: 07473 720871 · Email: rescuetyresltd@outlook.com